Shipping policy

Processing Time
Orders are processed within 2–3 business days after purchase. During a new drop launch, processing may take slightly longer due to order volume — we'll note this on the product page if it applies. Orders are not processed or shipped on weekends or holidays.

Shipping Method & Delivery Estimates
We ship via USPS. Once shipped, delivery typically takes 3–7 business days within the United States, depending on your location. These are estimates, not guarantees — actual delivery times can vary based on carrier delays outside our control.

Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight.

Order Tracking
You'll receive a shipping confirmation email with a tracking number as soon as your order ships. If you don't receive tracking within 3 business days of ordering, check your spam folder or email us at jake@krowsupply.com.

Lost, Stolen, or Delayed Packages
KROW Supply is not responsible for packages lost, stolen, or delayed by the carrier once marked as delivered. If your tracking shows an issue or your package is significantly delayed, email jake@krowsupply.com and we'll do what we can to help resolve it with the carrier.

Incorrect Shipping Addresses
Please double-check your shipping address at checkout — we are not responsible for orders shipped to an incorrect address provided by the customer. If you catch a mistake, email us right away; we can only make changes before the order ships.

International Shipping
We currently ship within the United States. International shipping may be available on a case-by-case basis — if you're outside the U.S. and interested in a KROW desk mat, email jake@krowsupply.com before ordering and we'll do our best to work out shipping. Note that international orders may be subject to longer delivery times, additional shipping costs, and customs or import fees charged by your country, which are the customer's responsibility.

Questions
Email jake@krowsupply.com.