Refund policy

We accept returns within 30 days of delivery. Items must be unused and returned in their original packaging.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect — in that case, it's on us.

If your item arrives damaged or incorrect, email jake@krowsupply.com within 7 days of delivery with your order number and a photo of the issue, and we'll send a replacement or full refund at no cost to you.

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Shipping costs are non-refundable.

Exchanges: the fastest way to get a different item is to return the original and place a new order once your return is accepted. Because each drop is produced in a limited run, exchanges for a different design are subject to availability and cannot be guaranteed once a drop sells out.

Questions about a return? Email us at jake@krowsupply.com.